Value-Added Benefits from Choosing Blaze as your MSP
By employing the services of Blaze Networks our clients benefit not only from access to product, network, and software solutions from industry-leaders, but also to the substantial value which Blaze adds through our infrastructure, processes, and people.
As an MSP (Managed Services Provider), Blaze Networks provides SME and large organisations with a complete, secure, managed solution, tailored to their specific networking and IT needs.
Blaze can support the complex network infrastructure and IT requirements of businesses of all types, including large multi-site businesses, those with significant cloud-based systems, and companies with large numbers of staff working from home.
We design the right solution for each customer, taking into account detailed infrastructure considerations and design objectives. As a Managed Services Provider we can offer most services either fully managed or co-managed, as you prefer.
How We Work
Blaze understands that the products and services which we supply are mission-critical to our customers’ success. We therefore place great emphasis not just on what we provide, but on how we do so.
Here are a few of the things we know that we need to constantly deliver:
Be Easy to Work With
The Blaze Support Desk has an average call answering time of just 8 seconds. Our team are available 24 hours a day, every day of the year (24x7x365), to deal with customer support requests promptly and efficiently. In addition to contacting us by phone, support requests can be made online at any time.
We take our obligations to deliver excellent service extremely seriously. In order to do this, we continuously invest in our systems and tools, and most importantly – in our people. Our engineers and technical team constantly improve their skills through formal training programs and certifications, both in product areas and broader professional skills.
Meet Customers’ Needs
Delivering good service is the heart of our business. We don’t just sell products, we advise, we consult, we recommend, implement, manage, support, fix, and we update and help with Digital Evolution.
Blaze gets a very positive rating in the surveys we do following each support request: 100% of respondents say they are either “very satisfied” (87%) or “satisfied” (17%) with the way in which they were supported. There were zero ratings lower than this. (Figures are for 2019).
Three Key Differentiators
Of the many value-adds which Blaze delivers to customers around our products and services, three areas underpin much of what differentiates us from alternatives you may be considering.
The Blaze Private Core Network
Blaze has created a unique network across the UK that employs a highly resilient and secure network design, industry-leading partnerships, and our own UK-based NOC (Network Operations Centre) and Support Desk facility.
Designed with resiliency and multiple failover protection, the Blaze Private Core Network has delivered 100% uptime for over 10 years.
Secure, Managed, Agile
Our operating principles revolve around delivering products and services which are secure, properly managed, and which enable our customers to be increasingly agile.
A Hyper-Secure Customer Support Network
We know that, as a Managed Service Provider, our customers are entrusting us with the security of some of their most valuable assets. We therefore have ensured that within our own network we have built a customer support environment which has a military-like level of security – our MZ or Management Zone.
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In doing so, Blaze have access to a vast array of products that allow us to overcome our customers’ business challenges and requirements.
Blaze is a Microsoft Solutions Partner and Tier 1 Microsoft CSP Partner. We specialise in Microsoft 365 (including Teams and Teams Phone System), in Microsoft On-Premise and Hosted / Cloud Infrastructure (including Azure), and enable businesses to continue their digital evolution by fully exploiting the latest capabilities of Microsoft products as they evolve.
As a Microsoft Solutions Partner for Modern Work, Blaze has demonstrated a broad capability to help customers boost productivity and make the shift to hybrid work using Microsoft 365.
Blaze is an Expert Partner of Fortinet, a global industry leader in the supply of secure networking infrastructure systems. Fortinet are our technology partner of choice when building customer-specific Private SD-WANs, and Blaze is one of only a handful of Fortinet SD-WAN Specialization Partners in the UK and a Fortinet top-level Expert Partner. Blaze is also a Fortinet-accredited Managed Secure Solutions Provider (MSSP) and Integrator Fortinet partner. A Leader in several of Gartner’s Magic Quadrants, the Fortinet platform combines excellent performance with advanced security features, superb manageability, and excellent Total Cost of Ownership (TCO) per Mbps.
Veeam is a highly respected leader in cloud-based backup and recovery software, data protection and advanced monitoring in the data centre.
Blaze is a Veeam Cloud and Service Provider Silver Partner and we have combined Veeam technology with our highly secure Blaze Cloud™ infrastructure to produce BlazeVault™, a highly dependable, secure, and resource-efficient solution which will keep downtime to an absolute minimum in the event of data loss in operational systems or ransomware attack.
Blaze is a Bitdefender Gold MSP Partner. Bitdefender is a global cybersecurity leader protecting over 500 million systems through OEM technology partnerships, including with many global IT companies. Tests show it is unmatched in Attack Prevention. Based on Bitdefender technology, Blaze Endpoint Protection hardens endpoints to prevent malware and malicious attacks, and it provides the investigation and remediation capabilities needed to dynamically respond to security incidents when they evade protection controls. Blaze Managed EDR keeps your organisation safe with 24×7 security monitoring, advanced attack prevention, detection and remediation.
Cisco has long been the world’s pre-eminent network systems vendor, particularly for technology used at the core of major corporate networks and the internet. In addition to using Cisco equipment within our customers’ private networks, Blaze incorporates Cisco technology into the heart of our own network operations; the Blaze Private Core Network is built utilising Enterprise-class CISCO core routing equipment.