Blaze Customer Support Network (MZ)

Could your business operations improve with Blaze Networks?

Managed Services operated from within our hyper-secure Management Zone

Hyper-Secure Customer Support Zone

Our Network Operations Centre and the Blaze Service Desk (both of whom are key to managing customers’ networks, which they control and manage) are protected by military-grade cybersecurity through our own Management Zone (MZ) security measures.

While we take every precaution to keep our customers’ data and networks safe, it is also important to ensure that the very act of managing our customers’ networks does not introduce additional security vulnerabilities.

To guard against this, the Blaze support team operate within a highly restricted Management Zone (MZ) linked to the Blaze Private Core Network. The MZ employs numerous additional security techniques, including the key principle of keeping different networks belonging to different customers entirely separate from one another – including the instrumentation and controls which the Blaze engineers use to manage each network. The MZ therefore ensures that a customer’s network is managed as securely as if the management consoles were within the customer’s own premises and totally unconnected to any one else’s network.

This segmentation provides security and avoids problems jumping across networks. It also enables us to implement procedures which ensure that in the highly unlikely event that one of our team making errors or acting malevolently, any damage or disruption is minimised and localised.


As an example of the techniques we use within the MZ, Blaze uses Role-Based Access Control (RBAC). This means that each Blaze support and customer engineer only has access to their required environment or areas within a SD-WAN stack. Additionally, each change is required to be authorized by a high-level Blaze engineer before it is implemented.


Blaze Private SD-WAN and our other connectivity products leverage the Blaze Private Core Network. While businesses such as retailers who need to comply with PCI-DSS regulations will be well aware of their responsibilities within their own site environments, some are less aware that their businesses network connections are also subject to PCI-DSS.  Blaze connectivity customers have an easy way to comply: our Blaze Private Core Network, Blaze Service Centre, Network Operations Centre and MZ are fully audited to PCI-DSS standards and our AoC (Attestation of Compliance) is available upon request to help simplify your own PCI-DSS certification.

Blaze Private Core Network supports a comprehensive range of services

Could your business operations improve with Blaze Networks?


We partner with leading manufacturers like Microsoft, Fortinet, Veeam, Bitdefender, Cisco, Lenovo, Mitel and other industry-leaders.

In doing so, Blaze have access to a vast array of products that allow us to overcome our customers’ business challenges and requirements.

Microsoft Gold Partner logo

Blaze is a Microsoft Gold Partner and Tier 1 Microsoft CSP Partner. We specialise in Microsoft 365 (including Teams and Teams Phone System), in Microsoft On-Premise and Hosted / Cloud Infrastructure, and enable businesses to continue their digital evolution by fully exploiting the latest capabilities of Microsoft products as they evolve.

Fortinet logo

Blaze is a Managed Secure Solutions Provider (MSSP) Advanced Partner of Fortinet, a global industry leader in the supply of secure networking infrastructure systems. Fortinet are our technology partner of choice when building customer-specific Private SD-WANs. A Leader in several of Gartner’s Magic Quadrants, Fortinet equipment combines excellent performance with advanced security features, superb manageability, and excellent Total Cost of Ownership (TCO) per Mbps.

Veeam Cloud and Services Silver Partner logo

Veeam is a highly respected leader in cloud-based backup and recovery software, data protection and advanced monitoring in the data centre. We have combined Veeam technology with our highly secure Blaze Cloud™ infrastructure to produce BlazeVault™, a highly dependable, secure, and resource-efficient solution which will keep downtime to an absolute minimum in the event of data loss in operational systems or ransomware attack.

Bitdefender Silver MSP Partner Logo

Bitdefender is a global cybersecurity leader protecting over 500 million systems through OEM technology partnerships, including with many global IT companies. Tests show it is unmatched in Attack Prevention. Based on Bitdefender technology, Blaze Endpoint Protection hardens endpoints to prevent malware and malicious attacks, and it provides the investigation and remediation capabilities needed to dynamically respond to security incidents when they evade protection controls.

Cisco Select Partner Logo

Cisco has long been the world’s pre-eminent network systems vendor, particularly for technology used at the core of major corporate networks and the internet. In addition to using Cisco equipment within our customers’ private networks, Blaze incorporates Cisco technology into the heart of our own network operations; the Blaze Private Core Network is built utilising Enterprise-class CISCO core routing equipment.