Blaze Customer Support Network (MZ)
Hyper-Secure Customer Support Zone
Our Network Operations Centre and the Blaze Service Desk (both of whom are key to managing customers’ networks, which they control and manage) are protected by military-grade cybersecurity through our own Management Zone (MZ) security measures.
While we take every precaution to keep our customers’ data and networks safe, it is also important to ensure that the very act of managing our customers’ networks does not introduce additional security vulnerabilities.
To guard against this, the Blaze support team operate within a highly restricted Management Zone (MZ) linked to the Blaze Private Core Network. The MZ employs numerous additional security techniques, including the key principle of keeping different networks belonging to different customers entirely separate from one another – including the instrumentation and controls which the Blaze engineers use to manage each network. The MZ therefore ensures that a customer’s network is managed as securely as if the management consoles were within the customer’s own premises and totally unconnected to any one else’s network.
This segmentation provides security and avoids problems jumping across networks. It also enables us to implement procedures which ensure that in the highly unlikely event that one of our team making errors or acting malevolently, any damage or disruption is minimised and localised.
As an example of the techniques we use within the MZ, Blaze uses Role-Based Access Control (RBAC). This means that each Blaze support and customer engineer only has access to their required environment or areas within a SD-WAN stack. Additionally, each change is required to be authorized by a high-level Blaze engineer before it is implemented.
Prior to any access being granted, whenever a member of the Blaze team needs to connect to the MZ, security is further enforced by the use of off-system 2 Factor Authentication to control and validate their access to the MZ.
Blaze Private SD-WAN and our other connectivity products leverage the Blaze Private Core Network. While businesses such as retailers who need to comply with PCI-DSS regulations will be well aware of their responsibilities within their own site environments, some are less aware that their businesses network connections are also subject to PCI-DSS. Blaze connectivity customers have an easy way to comply: our Blaze Private Core Network, Blaze Service Centre, Network Operations Centre and MZ are fully audited to PCI-DSS standards and our AoC (Attestation of Compliance) is available upon request to help simplify your own PCI-DSS certification.
In doing so, Blaze have access to a vast array of products that allow us to overcome our customers’ business challenges and requirements.
Blaze is a Microsoft Solutions Partner and Tier 1 Microsoft CSP Partner. We specialise in Microsoft 365 (including Teams and Teams Phone System), in Microsoft On-Premise and Hosted / Cloud Infrastructure (including Azure), and enable businesses to continue their digital evolution by fully exploiting the latest capabilities of Microsoft products as they evolve.
As a Microsoft Solutions Partner for Modern Work, Blaze has demonstrated a broad capability to help customers boost productivity and make the shift to hybrid work using Microsoft 365.
Blaze is an Expert Partner of Fortinet, a global industry leader in the supply of secure networking infrastructure systems. Fortinet are our technology partner of choice when building customer-specific Private SD-WANs, and Blaze is one of only a handful of Fortinet SD-WAN Specialization Partners in the UK and a Fortinet top-level Expert Partner. Blaze is also a Fortinet-accredited Managed Secure Solutions Provider (MSSP) and Integrator Fortinet partner. A Leader in several of Gartner’s Magic Quadrants, the Fortinet platform combines excellent performance with advanced security features, superb manageability, and excellent Total Cost of Ownership (TCO) per Mbps.
Veeam is a highly respected leader in cloud-based backup and recovery software, data protection and advanced monitoring in the data centre.
Blaze is a Veeam Cloud and Service Provider Silver Partner and we have combined Veeam technology with our highly secure Blaze Cloud™ infrastructure to produce BlazeVault™, a highly dependable, secure, and resource-efficient solution which will keep downtime to an absolute minimum in the event of data loss in operational systems or ransomware attack.
Blaze is a Bitdefender Gold MSP Partner. Bitdefender is a global cybersecurity leader protecting over 500 million systems through OEM technology partnerships, including with many global IT companies. Tests show it is unmatched in Attack Prevention. Based on Bitdefender technology, Blaze Endpoint Protection hardens endpoints to prevent malware and malicious attacks, and it provides the investigation and remediation capabilities needed to dynamically respond to security incidents when they evade protection controls. Blaze Managed EDR keeps your organisation safe with 24×7 security monitoring, advanced attack prevention, detection and remediation.
Cisco has long been the world’s pre-eminent network systems vendor, particularly for technology used at the core of major corporate networks and the internet. In addition to using Cisco equipment within our customers’ private networks, Blaze incorporates Cisco technology into the heart of our own network operations; the Blaze Private Core Network is built utilising Enterprise-class CISCO core routing equipment.