Blaze are a security-focused Managed Services Provider and ISP, delivering network communications, IT services and IT support to businesses across the UK. We pride ourselves on customer satisfaction and the ability to deliver and support complex network and server infrastructures for our customers. Blaze is fundamentally a customer and service-focused organisation, dedicated to ensuring our customers’ networks and IT systems are highly dependable, secure, & cost effective.
We are based in Macclesfield, Cheshire, our head office is located on Winterton way that has stunning views of the countryside whilst offering the very best in technology setup all provided by Blaze. This technology ranges from state-of-the-art Fortinet and Cisco SDWAN technology our own Microsoft hyper-converged hosting environment and super-fast network backbone that we deliver internet services from.
Blaze are located on the top floor in Beechfield House where we all work in an open plan friendly office environment, working together to achieve our common objectivities. We offer and support flexible home working around our staff’s requirements.
Due to our approach, technical capabilities and most importantly our dedicated staff members, Blaze has grown every year since its foundation back in 2002. Even now with the challenges of a global pandemic Blaze continues to grow, year on year. We’re investing and employing new staff with a vision to continue our steady and controlled growth ambitions.
We believe in our staff, and we invest heavily in training, so if you are an ambitious individual that strives to lean whilst being rewarded for your efforts Blaze will support you whilst maximising your protentional in our organisation.
We have happy customers! With customer satisfaction ratings over 98% you can be assured the people you will be dealing with are a pleasure to work with.
IT Support Technician (July 2021)
The successful candidate will be working with state-of-the-art networking equipment and software provided by leading manufacturers like Cisco, FortiGate and Microsoft. Candidates should have a thirst for IT technology and want to achieve career enablement’s working towards network engineering and consultancy.
You will be working within an ITIL framework, to deliver a fantastic service to customers, meet internal and external SLAs set out by our contracts, follow escalation paths, working with a selection of third parties and supporting other areas of the business.
Opportunities are given for clear career progression, the successful candidate will have access to courses allowing a multitude of certifications to be achieved from vendors such as Microsoft, Cisco and Fortinet paid for in full and mentored by amazingly technical and experienced colleagues.
The ideal candidate will have a thirst for IT knowledge, experience working in a help desk environment and excellent customers services skills.
Main Duties of the Role
As we are a MSP we undertake all aspects of IT support and as such, a broad understanding of the IT ecosystem is essential. You will be expected to:
- Resolve 2nd line incidents and service requests.
- Support users remotely.
- Fault finding for Windows Server, Laptops, Desktops, Tablets, Phones and Printers.
- Working through your own ticket queue, and organising work based on SLA.
- Contribute towards documentation and processes.
- Ensuring that customer satisfaction is always upheld.
Key Skills Required
- Strong working knowledge of Microsoft based operating systems.
- Microsoft 365 Administration.
- Good working knowledge of LAN/WAN principals and TCP/IP protocols.
- Ability to diagnose, set-up and configure PC Hardware
- Understanding of active directory and group policy.
- Understanding of firewalls, preferably FortiGate.
The successful candidate will:
- Be able to work in a high-pressure environment.
- Be able to work as part of a team as well as alone.
- Will have fantastic communication skills, written and verbal.
- Be able to complete routine and non-routine tasks.
- Logical, pro-active, and analytical approach to their work.
- A full UK driving license and access to own vehicle.
Hours of Work
7.5 hour shifts between 08:00 and 18:00, Monday to Friday. 37.5 hours per week. Out of Hours Support rota, currently operating 1 in every 6 Weeks.
Occasional out of hours and weekend project implementation work
Job Type: Full-time, Permanent
UK-based: The successful applicant is expected to live in the UK and must currently have the right to work in the UK. We are not sponsoring visas for applicants from other countries.
Location: Macclesfield, Cheshire
Compensation & Benefits
- Company Bonus Scheme, equal to approximately 10% of annual wage.
- All overtime paid at time and a half.
- Employee Assistance Programme.
- Training courses, literature and exams paid for.
Please send your CV and a cover letter to: firstname.lastname@example.org
Direct applications only. We are not accepting introductions from recruitment agencies. Please apply for this role through email@example.com, and not via our contact / customer enquiry form.
We Manage the Technology
So You Can Focus on
In doing so, Blaze have access to a vast array of products that allow us to overcome our customers’ business challenges and requirements.
Blaze is a Microsoft Gold Partner and Tier 1 Microsoft CSP Partner. We specialise in Microsoft 365 (including Teams and Teams Phone System), in Microsoft On-Premise and Hosted / Cloud Infrastructure, and enable businesses to continue their digital evolution by fully exploiting the latest capabilities of Microsoft products as they evolve.
Blaze is a Managed Secure Solutions Provider (MSSP) Advanced Partner of Fortinet, a global industry leader in the supply of secure networking infrastructure systems. Fortinet are our technology partner of choice when building customer-specific Private SD-WANs. A Leader in several of Gartner’s Magic Quadrants, Fortinet equipment combines excellent performance with advanced security features, superb manageability, and excellent Total Cost of Ownership (TCO) per Mbps.
Veeam is a highly respected leader in cloud-based backup and recovery software, data protection and advanced monitoring in the data centre. We have combined Veeam technology with our highly secure Blaze Cloud™ infrastructure to produce BlazeVault™, a highly dependable, secure, and resource-efficient solution which will keep downtime to an absolute minimum in the event of data loss in operational systems or ransomware attack.
Bitdefender is a global cybersecurity leader protecting over 500 million systems through OEM technology partnerships, including with many global IT companies. Tests show it is unmatched in Attack Prevention. Based on Bitdefender technology, Blaze Endpoint Protection hardens endpoints to prevent malware and malicious attacks, and it provides the investigation and remediation capabilities needed to dynamically respond to security incidents when they evade protection controls.
Cisco has long been the world’s pre-eminent network systems vendor, particularly for technology used at the core of major corporate networks and the internet. In addition to using Cisco equipment within our customers’ private networks, Blaze incorporates Cisco technology into the heart of our own network operations; the Blaze Private Core Network is built utilising Enterprise-class CISCO core routing equipment.